Where we ship

We currently ship to the United Kingdom, United States, Canada, Australia and New Zealand. If your country is not on the list at checkout, we cannot deliver there yet.

What it costs

• Free tracked shipping on orders over $40.
• Below $40, the exact shipping cost is calculated and shown on the first checkout screen, before you enter any payment details. We do not add fees at the final step.
• Subscription deliveries follow the same rule on each shipment.

Processing and delivery times

• Processing — orders are picked and dispatched within one working day.
• Delivery — typically 8–12 working days from order to doorstep, tracked the whole way.
• Weekends and public holidays are not working days. Delivery estimates are estimates, not guarantees.

Tracking

Every order ships tracked. You get a tracking link by email at dispatch. If the tracking has not moved in 5 working days, email hello@chomp-pets.com and we will chase the carrier — that is our job, not yours.

Subscription deliveries

Your subscription renews on the interval you chose and dispatches on the same schedule as a normal order. You can skip, reschedule or cancel at any time from your account — including pushing a delivery back if you are still stocked up.

Wrong address, missed deliveries and lost parcels

• Check your address before you confirm. If you spot a mistake, email us immediately — we can usually fix it before dispatch.
• If a parcel is returned to us as undeliverable we will refund the product price; the original shipping charge is not refunded.
• If a tracked parcel is genuinely lost in transit, we replace it. You do not have to argue with us about it.

Customs and import charges

For deliveries outside our home market, any customs duty or import tax is set by the destination country and is the recipient's responsibility. We cannot predict or refund these.